Customer Success Manager (Remote) – São Paulo

Axurians are innovators at heart, driven by a mission to make the internet safer for everyone. Our core values of putting the customer first, taking true ownership, and pursuing smart results define our unique culture. We offer a dynamic and flexible environment where creativity, maturity, and initiative are celebrated. As part of our global, world-class team, you’ll collaborate across borders to deliver cutting-edge external cybersecurity solutions. Join us at Axur, where your ideas and expertise will shape the future of digital experiences.

Like all our other openings, this opportunity is open to professionals with disabilities (PwD).

Do you have experience in managing B2B customer success for mid-sized accounts?

We are looking for a Customer Success Manager to join our team, ensuring our middle account clients receive exceptional support and achieve their goals. We need an organized, communicative, proactive individual who can collaborate closely with our clients and internal teams to enhance overall customer experience, which results in the growth of the whole Axur team. And you can work remotely from anywhere in the world!

A typical workday might include:

• Monitoring health indicators for a portfolio of middle market and enterprise clients, and overseeing activities related to executing and improving performance metrics;
• Developing and implementing customer success playbooks based on portfolio health data analysis to enhance customer retention;
• Tracking client engagement with Axur solutions and presenting outcomes;
• Collaborating with internal teams for prompt issue resolution;
• Mapping, guiding, coordinating, and proposing strategies to achieve optimal results for each client, taking a proactive role in advocating and defending user area results using Axur products;
• Generating opportunities for up-selling and cross-selling within the client portfolio;
• Managing expansion and renewal opportunities, considering client context, renewal dates, and adhering to best practices

Requirements

Indispensable Requirements:

• Minimum of 2 years in a role involving direct B2B customer interaction;
• Strong proficiency in sales, negotiations, and contract renewals;
• Background in commercial or support roles within Technology companies;
• Ability to manage multiple stakeholders, including C-level executives;
• Knowledge of Customer Success methodology concepts;
• Proficiency in Portuguese;
• Proficiency in English or Spanish

Additional Qualifications:

• Experience as CSM Enterprise, Key Account, or Middle Account;
• Proven track record with positive results in upsell and cross-sell sales;
• Background in Fraud Prevention or Information Security market;
• Proficiency in managing technology projects;
• Expertise in creating and/or managing technology products

Benefits

• Home office assistance: an allowance of R$ 2,000.00 in the first month to buy all the items for your home office. Axur will send only the laptop (which must be returned to the company in case of departure);
• Flexible benefit of R$ 924,00 per month;
• Health insurance and dental plan (Bradesco Top Nacional);
• Annual Employee Bonus Plan;
• Possibility of Employee Stock Options Plan (equity participation in the company);
• Anywhere Office work model;
• Super flexible hours;
• TotalPass;
• Language classes and a platform for study with more than 25 idioms
• Culture focused on the individual development of Axurians (360º evaluation and Individual Development Plan (IDP);
• Agreements and partnerships for individual development (Coursera, Udemy, OpenEnglish, Fisk, MBA USP ESALQ, and others);
• Internal Rewards Programs (Best Recruiters, and others)
• Parental Leave Program (Pregnant and Companion; Adopter and Adaptation period)