Credit And Collections Director – São Paulo

We are seeking a Director Credit And Collections in our Sao Paulo. This role will oversee the collections and credit management activities for the LatAm markets. The role includes the development and implementation of strategies to minimize bad debt and improve the overall DSO while maintaining strong customer relations. The role will lead a team of collections professionals and will work closely with the sales management, customer service, and finance leaders.

This role is a part of the customer to cash extended leadership team, you will Advocate for customers and be the single point-of-contact for strategic external and internal customers, ensuring each one’s back-office needs are properly translated, understood and carried out. This role is a champion for our customers delivering the best possible experience.

About The Role

• Managing and leading strategic projects related to billing, payments, and collections, including process improvements and innovation initiatives.
• Acting as the key liaison between the regional leadership team and other departments on matters related to billing, payments, and collections.
• Identifying opportunities for process improvements and implementing best practices across the region.
• Overseeing the development and execution of strategic projects aimed at enhancing efficiency and effectiveness in billing, payments, and collections processes.
• Providing regular reports and updates to the LatAm leadership team on key performance indicators, project progress, and strategic initiatives.
• Develop and enforce a robust collections strategy that aligns with company policies and complies with regional regulations.
• Oversee the credit risk assessment process and establish credit limits for new and existing customers.
• Monitor and analyze the aging of receivables, and ensure timely collection of payments.
• Lead, train, and mentor the collections team across LatAm, ensuring a high level of competence and professionalism.
• Work with the legal department to manage delinquent accounts and initiate legal proceedings if necessary.
• Collaborate with the sales and customer service teams to resolve disputes and maintain positive customer relationships.
• Prepare and present regular reports on collections activities and performance metrics to senior management.
• Stay informed of changes in credit and collections laws and practices across different countries within Europe and Asia.
• Manage relationships with external collection agencies and service providers.
• Participate in the development of the annual budgets and forecasts for the receivables portfolio.

About You

• Proven track record of working with senior leaders in Sales. Finance and Service.
• Fluent in Spanish, Portugues and English.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience in a senior collections/order to cash role, preferably with responsibility for multiple countries.
• Strong understanding of credit and collections practices and laws in LatAm.
• Excellent leadership and team management skills.
• Exceptional negotiation and conflict resolution skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a multicultural environment and manage cross-functional teams.
• Proficient in the use of ERP systems and Microsoft Office, especially Excel.
• Willingness to travel as required by the job.

Core Competencies

• Customer Obsessed: Deeply curious about our customers. Really knowing our customers and uses data to test, learn, iterate and fail fast. Co-create and partner with our customers. Possess a mindset of prioritizing our customers’ needs over our own.
• Challenge and commit: Move the business forward by taking ownership and accountability for results. Possess a relentless focus on outcomes over effort – prioritizing the things that will bring the most value. Feel free to “speak up,” respectfully challenging current thinking and processes, pushing the boundaries of what’s possible.
• Growth mindset: Curious, open to change, and willing to take on challenging work without fear of failure. Demonstrate perseverance, a hunger for learning and a desire for feedback and diverse perspectives.
• Diversity and Inclusion: Celebrates diversity as an asset. Interacts appropriately with all business partners regardless of individual characteristics. Demonstrates a personal commitment to foster an environment based on fairness and respect for all people and points of view, even when different. Uses sensitivity and empathy when dealing with all people and situations. Utilizes people based on skills and experience instead of including or excluding them due to differences.
• Accountable: Accepts responsibility for own and team member actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner. Takes action to correct own negative behaviors and/or habits. Undergoes continuous self-development through on-going learning and evaluation. Finds ways to assist in making each situation win-win whenever possible. Seeks to resolve conflict and issues at the lowest possible level.

O que iremos te oferecer?

Você irá se juntar a uma empresa com ambiente de trabalho inclusivo, comprometida com seu desenvolvimento profissional e pessoal por meio de:

• Modelo de trabalho híbrido: Adotamos o modelo de trabalho híbrido e flexível (de 2 a 3 dias por semana no escritório, dependendo da função), oferecendo uma experiência que proporciona conexão das equipes de maneira digital e fisicamente.
• Wellbeing: plano de benefícios abrangente que inclui assistência médica e odontológica, acesso a plataformas de bem-estar físico e psicológico, benefício flexível de vale alimentação ou refeição. Férias flexíveis, dois dias de folga para saúde mental em toda a empresa; trabalho remoto por até 8 semanas em um ano, sendo que 4 dessas semanas podem ser fora do país e as demais no país, e programas de incentivo aos funcionários. Programa de Apoio ao Colaborador com recursos para o bem-estar mental, físico e financeiro.
• Cultura: empresa globalmente reconhecida e premiada por igualdade, diversidade e inclusão, flexibilidade, equilíbrio entre vida pessoal e profissional e muito mais.
• Aprendizado e desenvolvimento: Acesso ao LinkedIn Learning; Talent Marketplace interno com oportunidades de trabalhar em projetos de diferentes equipes; plano de mentoria e Ten Thousand Coffees Thomson Reuters, programa de conversa com líderes.
• Impacto social: quatro grupos de recursos empresariais orientados por funcionários; dois dias de voluntariado remunerado anualmente; iniciativas ambientais, sociais e de governança (ESG) para impacto local e global.
• Trabalho com propósito: ajudamos nossos clientes a buscar justiça, verdade e transparência. Juntos, com os profissionais e as instituições que atendemos, ajudamos a defender o estado de direito, a fazer girar as engrenagens do comércio, a capturar agentes mal-intencionados, a relatar os fatos e a fornecer informações confiáveis e imparciais a pessoas de todo o mundo.

Como uma empresa global, contamos com a diversidade de culturas e pensamentos para atingir nossos objetivos. Para garantir que possamos fazer isso, buscamos talentos qualificados em nossas operações em todo o mundo, independentemente de raça, cor, gênero, nacionalidade, religião, deficiência, idade, estado civil ou qualquer outra classificação protegida pela legislação nacional ou local. Temos orgulho de sermos um empregador que oferece oportunidades iguais de emprego.

Ao clicar em “Candidatar-se”, será iniciado o processo de envio de uma candidatura. Se tiver alguma dúvida antes de clicar em “Candidatar-se”, entre em contato com o recrutador.

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Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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