Infrastructure & Operations Manager – São Paulo

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

This Role In Summary

As an IT Infrastructure & Operations manager you will lead teams that are responsible for It Infrastructure, ITSM Governance processes and End User Services to ensure availability, reliability, security and scalability of IT operations in Brazil. This position interacts and aligns actions with Global Teams and vendors for various operational issues and changes that systems can experience. Measure the service performance against the set KPIs and lead corrective actions to meet them. Maintain and improve ITSM Governance processes (Incident, Change Management and Problem). Have an enthusiastic, go-for-it attitude to take ownership of IT operations. Lead teams and collaborate with IT business partners to improve solutions stability and implement IT Infrastructure best practices. Budget management (CAPEX and OPEX) and business cases preparation.

Your Responsibilities Will Include

• In this role you will manage the IT infrastructure and operations teams, providing leadership, guidance and support as people leader;
• Establish and maintain relationships with vendors and global teams ensuring quality of services provided and managed by SLAs;
• Communicate with IT business partners, stakeholders and vendors regarding system outage, impact, Lead time to resolve with regular updates on the progress
• Plan, Implement and Support activities and projects under Infrastructure scope.
• Maintain and improve ITSM Governance processes to ensure stable and simplified operations;
• Evaluate and implement new technology solutions to improve Infrastructure efficiency and security, including business case proposition;Manage and report I&O quality and performance metrics by KPIs.

Minimum Requirements

• Bachelor’s Degree : (BE/B Tech) in Computer stream;
• Exp : 8 Years experience in IT with 5+ years of experience in I&O role, managing On Prem and Cloud Servers, Network and ITSM processes;
• In-depth knowledge of networks, operating systems, hyperconvergence, virtualization and cloud computing such as LAN, WLAN and WAN, Linux, Windows, AD, DNS, Nutanix, VXRails, AWS EC2, EBS or GCP equivalent products;
• 2+ years of proven experience as people leader role;
• Strong verbal and written communication skills in English and Portuguese;
• Proficient in Agile methodology;
• Experience with COBIT and ITIL;
• Proficient in SRE Practices for Reliability and Availability, Monitoring, Incident Response, Post-Mortem.

Preferred Skills And Experiences

• SRE Foundations Certification;
• COBIT and or ITIL Certification;
• Cloud Certification as Practitioner level for AWS or GCP;
• Proven experience as Manager in IT;
• Self development trainings on communication, business etiquettes;
• Expected to be Passionate to learn, Resilience in troubleshooting, Persuasive in collaborating, clear and transparent in communication.

Connect with us and learn more about Whirlpool Corporation

See what it’s like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.