Senior Logistics Specialist-First Mile – Guarulhos

ABOUT SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

Key Responsibilities

● First Mile Operations Management: Oversee first mile logistics, including seller pickups and drop-off point dispatching with partner carriers. Monitor daily operations, ensuring adherence to timelines and cost targets. Proactively follow up on performance, investigate anomalies, and implement corrective actions to prevent operational disruptions.

● Performance Management: Define and track KPIs to measure operational efficiency. Develop dashboards and reports to monitor performance, providing data-driven insights to internal stakeholders and senior management.

● Supplier Coordination: Manage relationships with logistics partners, ensuring service levels meet company standards. Conduct regular meetings, communicate volume forecasts, and align expectations for short- and medium-term operations.

● Operational Standardization: Establish and document best practices for first mile logistics. Define roles, responsibilities, and performance management models to ensure consistency and efficiency across operations.

● Process Optimization: Identify and implement improvements in logistics operations and supplier performance. Benchmark industry best practices and develop initiatives to enhance efficiency, capacity, and cost-effectiveness.

● Incident Resolution & Continuous Improvement: Lead proactive issue resolution, ensuring smooth communication between teams and timely escalation of critical cases. Implement feedback loops to drive continuous operational improvements.

● Strategic Network Planning: Support the development of first mile network strategies, aligning logistics infrastructure with business growth plans and cost optimization goals.

Requirements

● Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related fields.

● Minimum of 5 years in logistics operations in Brazil, preferably in e-commerce and/or express logistics.

● Operational Expertise: Strong understanding of first mile logistics, supplier coordination, and performance management.

● Data-Driven Mindset: Ability to analyze KPIs, identify risks, and drive process improvements through data insights.

● Hands-on Approach: Willingness to visit field operations, engage with sellers, and ensure seamless execution.

● Problem-Solving Skills: Quick analytical thinking to address operational challenges and implement preventive measures.

● Project Management: Experience in leading and executing logistics projects, working cross-functionally to achieve business goals.

● Mandatory fluency in Portuguese and English. Spanish and Mandarin are plus.

-CAREERS AT SHEIN

We Empower Talents with Diverse Careers

At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways and recognition of success and contribution in a variety of meaningful ways.

We Engage with Global Cultures

SHEIN has over 20 offices worldwide , providing talent with many opportunities to collaborate with colleagues around the world. Perspective sharing and leveraging cultural differences, is one of our core strenghts as we work on many exciting projects and draw insights from industry-leading experience.