Analista de Suporte Técnico Pl – Indaiatuba

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Support Technical Analyst is responsible for technical support to customers and service providers, identifying possible quality and/or product performance problems in the field and monitoring the progress of related complaints.

Main Responsibilities

• Provide first-level PC hardware technical support to customers and service partners, in cases escalated due to technical/quality problems, collecting information and proposing solutions;
• Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams
• Escalate quality cases to local and global engineering teams according to need, providing the necessary information and samples, and monitor and implement proposed solutions;
• Monitor product quality indicators in the field, identifying possible problems or deviations
• Publicize and monitor the implementation of technical training with partners in order to ensure the training of those responsible for repairs;
• Prepare presentations, organize, consolidate and synthesize information using Excel, Power Point
• Good communication in written and spoken English

Requirements

• Graduated in Engineering, IT or related fields
• Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS)
• Ability to communicate effectively, especially in challenging situations facing customers
• Advanced knowledge of Microsoft Office, mainly Excel and Power Point
• Advanced English level

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