Assistente Administrativo Junior (Atendimento ao Cliente) – Rio de Janeiro

  • Período Integral
  • Rio de Janeiro
  • A Combinar USD / Year

IBM

Titulo da vaga: Assistente Administrativo Junior (Atendimento ao Cliente) – Rio de Janeiro

Introduction

A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining and AI-powered workflows.You will work with visionaries across industries to improve the hybrid cloud and AI journey for the world’s most innovative and valuable companies. Your ability to accelerate impact and make meaningful change for your clients is enabled by our ecosystem of strategic partners and our robust technology platforms across the IBM portfolio, including Software and Red Hat.Curiosity and the constant pursuit of knowledge are the foundation of success at IBM Consulting. In your role, you will be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions that result in innovative impact for a broad network of clients. Our culture of evolution and empathy is centered on long-term career growth and development opportunities in an environment that embraces your unique skills and experiences.

Your Role And Responsibilities

Carrying out the activities inherent in the Customer Service processes, monitoring and analyzing the performance of the Call Center provider, ensuring that the indicators associated with the channels are met.

Ensuring service quality and compliance with the indicators and metrics associated with the front and back office channels.

Identifying opportunities for improvement and implementing solutions to optimize the call center provider’s performance.

The following must be guaranteed: preparation and analysis of reports, response to calls and support for other units.

Preferred Education

Bachelor’s Degree

Required Technical And Professional Expertise

Basic knowledge of office tools (Excel, Power Point, Word, Power BI).

Creativity and mental flexibility to find quick and appropriate solutions to new and unexpected situations.

Self-control.

Capacity for analysis

Tolerant work under pressure

Customer orientation

Set priorities

Easy to adapt to change

Preferred Technical And Professional Experience

Technical (High School), Technologist, Higher Education or Administrative Career Student. Basic Spanish language desirable.

Cidade: Rio de Janeiro

Empresa: IBM

Candidate-se
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