Client Advisor – São Paulo

The Client Advisor’s mission is to provide an exceptional customer experience and to achieve the sales objectives of the Maison. Act as a Maison Ambassador and uphold boutique image standards. Proactively learn, develop and share knowledge with the team. Identify and execute client development plans with a long-term perspective. Operate according to Cartier standards and champion new services and tools.

Key Responsabilities

SALES ACHIEVEMENTS

• Meet individual and boutique targets, both quantitative and qualitative
• Ensure a unique and exceptional customer experience
• Master the selling ceremony
• Adapt accordingly to client needs and motivation
• Transmit the passion and values of the Maison

CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Cultivate strong client relationships and develop client loyalty
• Execute targeted CRM actions
• Master use of Clientelling tools
• Attend client events and act as an Ambassador of the Maison
• Know & connect with specific communities to expand client portfolio

BOUTIQUE OPERATIONS & COMPLIANCE

• Respect all brand and boutique policies and procedures
• Support the set up and break down at opening and closing of the Boutique
• Participate in the implementation of Visual Merchandising guidelines
• Assist with special projects when requested
• Participate in inventories and undertake administrative tasks and stock room related tasks when required
• Master tools related to specific services (functional check, engraving, etc)
• Ensure proper customer records, security, and handling of cash in compliance with company processes and procedures.

PROFILE

Education

• Bachelor’s degree or equivalent.

Required Experience

• Experience working as a client advisor in retail or other service industries. (2-5 years).
• Experience in luxury and/or hospitality is a plus.

Technical Competencies And Personal Skills

• Exceptional ability to drive through change and initiatives to achieve company goals.
• Strong multi-tasking ability to handle various competing priorities and demands simultaneously.
• Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently, and effectively.
• Strong ability to attend customers politely and respectfully, and to offer service that exceeds their expectations.
• Must be available to work retail hours (including weekends), as needed.

Skills / Abilities

• Intermediate English level.
• Proficient knowledge of MS Office.
• Knowledgeable about watchmaking and jewelry techniques is a plus.