Country Client Operations Leader – Cotia

ID: R25_0001844

Job Description

Our Country Client Operations Leader is a person responsible for leading E2E process for respective country/-ies including delivery to Clients, lead and contribute to develop team IV, SO, RD and CI teams, is accountable for implementation of strategic programs in delivery process for respective country/-ies, and is the single point of contact for the BAU Ops topics.

Responsibilities

• E2E processes accountability on the country level in Operations.
• Accountability for planning and execution production tasks for all departments: IV, SO, RD and CI
• Delivering the best quality of managed processes (all KPI’s management and first-time right-on country level).
• Initiate and coordinate quality & process improvement activities and projects within the E2E process.
• Develops or modifies programs to increase productivity and quality. – E2E
• Accountable for any new activities or projects that will impact the clients that are not on the BAU activities.
• Be aware of the cost that is managing, provide necessary information to take decisions about his operation and assure to have the FTE´s necessaries to operate.
• High and low performers identification jointly with the area leaders.
• Promote engagement between areas.
• Follow KPI’s & secure the global SOP to keep tracking and identify improvement opportunities of all BAU process.
• Responsible for overall success of function or project.

Qualifications

• Bachelor’s degree (Science, Technology, Math or Engineering or administration background).
• Minimum 3 years working experience leading people; good understanding of OPS environment and CIP platform knowledge.
• Proven ability and seniority to manage and engage teams
• Professional experience in operational environment
• Project management skills and ability to manage multiple tasks at the same time.
• Ability to communicate effectively at all levels of the organization (incl. regional level)
• Strong organizational and time management skills to help get the right priorities.
• Fluent spoken and written English
• Ability to solve challenging problems /Make things happen.
• Proactivity
• Negotiation skills
• People Developer
• “Curious”
• Performance Management

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion