Customer Service & Logistics Assistant – Barueri

About OPAL-RT Technologies

Imagine working for a company that counts among its customers NASA, Renault, Tesla, Airbus, Bombardier, EMBRAER, John Deere, Valeo, MIT, Ford and GM! OPAL-RT has set itself the ambitious challenge of democratizing real-time simulation in order to make it accessible to every engineer and researcher. By joining the OPALIANS clan, you will be contributing to the technology of the future.

A world leader in the diversity of applications, our tools are used in a multitude of sectors such as automotive, aerospace, energy, transportation, industrial manufacturing, and more. Founded in Quebec and now assured by a global presence, OPAL-RT has the wind in its sails!

Description

The Customer Service & Logistics Assistant is responsible for communicating and supporting the Business Development Managers, our Montreal Office and our customers on after-sales activities.

Responsibilities

He is also responsible for ensuring the proper communication between our shipment department and the partners – brokers and carriers – selected by us or our customers – assuring the correct deliver of orders and guaranteeing all information is up to date and correct, avoiding issues with customs and other processes involved in the transportation of goods. The Operations Assistant supports the members of other teams – sales and shipment – by performing the following tasks:

• Orders Management.
• Logistics and Importation Coordination.
• Marketing and Events Support.
• General Administration Support.
• Communication between customers and OPAL-RT Montreal.

Requirements

• Education & Training : Graduated in Business Administration, Foreign Trade, Marketing, or related fields ; Specialized courses or certifications in logistics, customer service, or project management are a plus.
• 1-3 years of experience in a customer support or logistics position
• Technical Skills : Familiarity with ERP systems ; basic understanding of logistics and importation processes; skills in event planning and organization; proficiency in MS Office; knowledge of CRM tools (e.g., Salesforce, HubSpot) is an asset.
• Language skills : Fluent Portuguese and English are required ; basic Spanish is an asset
• Soft skills : Strong communication and customer service abilities; ability to work collaboratively across different departments; proactive, self-motivated, and capable of working autonomously; adaptable to working in a remote or hybrid environment; highly organized with strong time management skills; problem-solving mindset

Additional Requirements

• Availability to occasionally travel for events or team meetings.
• Experience in working with international teams or multinational companies is a plus.
• Familiarity with import/export documentation (e.g., invoices, customs clearance) is highly desirable.

A Career At OPAL-RT Is Right For You If

• You are seeking stimulating challenges that will constantly push you to do your best.
• You dream of a family environment that is also professional, cooperative and friendly.
• You need a flexible schedule and the ability to telecommute in order to balance work and home life.
• You want to continue to expand your knowledge and know-how by working side-by-side with researchers, innovators and scientists who share one thing: Passion.
• You have chosen to be an important contributor to technological progress in a multitude of industries.
• You want to be recognized for your ideas, creativity and talent.
• You know your worth and seek a globally competitive salary.
• You don’t just want a job; you want a career!
• The use of the masculine gender includes the feminine and is employed solely to facilitate reading.
• Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate. Embracing difference is what makes OPAL-RT what it is — we wouldn’t have it any other way.