Customer Success – São Caetano do Sul

Customer Success (US Market)

On-site Position

Qualifications:

Fluent English

Detailed oriented

Coachable

Self-motivated, driven, and communicator with action bias

Deliver customer-focused solutions based on customer needs

CRM software experience preferred

Experience working directly with B2B is a plus

Responsibilities:

Build and maintain a strong business relationship within the Pharma Industry

Own business and technical customer relationships

Understand and translate customer priorities to desired results

Collaboration with multi-departments (Marketing, Finance, IT, Leadership)

Exceed existing client expectations through a proactive approach

Seeks customer feedback to ensure satisfaction

Engage with business and technical decision-makers to drive satisfaction

Oversee the execution of implementation projects for multiple accounts to ensure excellence

Career Opportunities:

Unlimited growth

Responsibility potential

Network with the biggest players in the Pharmaceutical and Supply Chain Industry

Contract as a legal entity (PJ). Hybrid model with 1 or 2 days per week working from home.

Office in São Caetano do Sul, SP.