Food Program Manager – São Paulo

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services – over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.

About the Team
The Food and Beverage team promotes best practices and supports the business by elevating and creating unique employee and client food and beverage experiences. Our team focuses on implementing industry knowledge across our global portfolio, providing special food and beverage opportunities, creating leading operating standards and deploying innovative ideas that engage our team.

Please note – only resumes submitted in English will be considered

Responsibilities:
– Multi-site management. Manages multiple countries, clusters and/or sub-regions with the growing complexity of different catering models (e.g., meal passes, boxed lunch, and on-site catering), as well as pantry program management.
– Vendor Management & Quality Control. Oversee and manage all vendor requirements inclusive of service level agreements, key performance indicators, performance and weekly/quarterly management meetings, performance requirements, and vendor-related metrics.
– Food Program: Manage and oversee program activities, and mitigate risks inclusive of vendors who provide solutions to food program management (inclusive of meal and pantry rotations, inventory, menu, tasting, activations audits, equipment, cultural moments, delivery, pop-up experiences, adverse weather and/or crisis set-up mitigations, etc.).
– Food Compliance & Safety. Ensure food safety protocols, compliance, and requirements meet global and country regulatory requirements. Eliminate risks and manage crisis events. Facilitate vendor audits and inspections.
– Data management. Report on, monitor, handle, and forecast requirements and interventions (e.g. employee on-site usage, wifi data, OMBEA, satisfaction scores, tickets and other data trends). Provide data insights, analysis, trends, and solutions to leadership.
– Cross-functional stakeholder collaboration. Liaises and partners with Security, EHS, Workplace, Real Estate and other teams to handle food-related matters (e.g., incidents, investigations, real estate changes).
– Event, Brand & Communication strategy. Create and manage employee brand, calendar, event, and communication strategy and SOP-related activity through employee comms, pop-up events, and other innovative ideas. Oversee catering for events, meetings and leader visits.
– Employee Engagement. Check, monitor, forecast, and enhance employee engagement, sentiment and ideas. Engage with employees and vendors to enhance overall offerings through employee communications, investigations, feedback methods and other channels are optimized and employee engagement sustained. Oversee and ensure handling of employee tickets in 1-24 hours.
– Training. Provide SOPs, guidance doc, training materials and resources for vendor and internal teams to support food services.
– Finance management. Create and manage purchase orders, budgets and inventory requirements. Make adjustments as needed based on variations as required. (e.g., acquire extra Ombea tablets, cost category adjustments, consumables like coffee, etc).
– Asset Management. Oversee asset management processes, from the equipment procurement process to delivery/installation, asset registry/tagging, and annual inventory process.

Qualifications

Minimum Qualifications:
– Bachelor’s degree and/or equivalent experience in food science, nutrition, hospitality management, catering management, general business management, etc.
– 4-8 years of experience managing a food program in a corporate setting. Alternatively, we will consider candidates coming with F&B experience from the hospitality industry (hotels & restaurants)
– Data-driven. Applies analysis and insights with data and hospitality principles to drive forward program goals.
– Strong risk and safety knowledge. Understands and applies relevant regulations.
– Excellent organizational, interpersonal, and multi-tasking skills
– Fluent in English and Portuguese

Preferred qualifications:
– Experience in on-site catering management in technology companies with an ability to navigate different applications and platforms to drive data-driven solutions
– Demonstrated experience in project management.
– 0-40% travel

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2