Gerente de Serviços – São Paulo

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visitwww.lenovo.com, and read about the latest news via ourStoryHub.

The GDPS / ITC Manager Role is a global role managing a diverse staff of engineers. This role supports primarily the LATAM/Brazil Region, GDPS has 6 ITC labs globally. These teams are responsible for implementing and delivering configuration services for our customers through first stage and second stage factory facilities.

Key Objectives

• Leadership ability with a proven record of successfully driving change, setting priorities, driving performance, and executing plans on schedule in a highly collaborative manner.
• Successful applicants should have experience delivering complex solutions across both cloud and traditional IT environments.
• Proven track record of driving business performance through the successful implementation of innovative technical solutions.
• Ability to challenge and provide innovative disruptions which will drive configuration services.
• Ability to operate at multiple levels of technical detail from the architecture blueprint level to the discrete implementation level.
• Good judgment and ability to manage cross functional teams, influence others to accomplish goals, and organize resources.
• Ability to develop Business Cases for proposed solutions and technology investments.
• Excellent communication skills with the ability to elicit confidence from technical and executive audiences. You can translate complex technical concepts effectively to help customers understand their technical needs and options.

Key Competencies

• Ability to enable sales to sell configuration services as required to meet a customers solution needs.
• Able to problem solve and think laterally.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.
• Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short notice requests.
• Effectively transfer thoughts and expresses ideas verbally in individual or group situations.
• Relevant industry experience managing, designing, and implementing configuration services in relation to imaging services , BIOS and vPro configuration, Asset tagging
• Working Knowledge on Windows Operating Systems and MS Products
• Proven ability to troubleshoot client solutions.
• Exposure to regulated environments would be highly regarded.
• Effective communication skills – written and verbal.
• Superior customer service skills
• Demonstrate the business value of Configuration Services as an enabler of strategy formulation, and as support for technology innovation, which drives the Customer’s top and bottom lines.
• Run technology experiments for Customers, helping to create new products and services and integrating the best of theses into steady-state operations for the Customer.
• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management
• Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA (TOGAF and Zachman) and ITIL frameworks
• Knowledge of business ecosystems, SaaS, DaaS/PCaaS, APIs, open data, microservices, event-driven IT and/or predictive analytics
• Exposure and understanding of existing, new and emerging technologies, and processing environments.
• Exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation.
• 5+ years of business experience in selling and/or delivering configuration services or related services

Technical knowledge in any of following areas(s)

• Networking
• Cloud Infrastructure
• SOE / MOE image creation and deployment
• SCCM
• MDT
• Windows 7/10/11
• Android
• Virtualization Solutions
• UEM/MDM/EMM/Provisioning

Critical Skills

• Technical Knowledge on Client (Desktop, Notebook Tablets)
• Structured Troubleshooting Techniques
• Strong Services Industry and ‘ITIL’ acumen
• Good ability to communicate ideas, sound knowledge of MS Products
• Strong understanding of the warranty model
• Financial acumen
• English Proficiency (Written and Verbal)
• Spanish Proficiency (Written and Verbal)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.