Logistics Quality & Process Manager – São Paulo

ABOUT SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

CAREERS AT SHEIN

We Commit to Inclusion

At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.

We Empower Talents with Diverse Careers

At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways and recognition of success and contribution in a variety of meaningful ways.

We Engage with Global Cultures

SHEIN has over 20 offices worldwide , providing talent with many opportunities to collaborate with colleagues around the world. Perspective sharing and leveraging cultural differences, is one of our core strenghts as we work on many exciting projects and draw insights from industry-leading experience.

ABOUT THE ROLE

The Logistics Quality & Process Management Leader will be responsible for the governance of standard operating procedures (SOPs) in the logistics area, ensuring their update, review, and compliance with best practices and regulatory requirements. This professional will play a key role in process validation, compliance assurance, and the development of methodologies for control and continuous improvement.

Additionally, this role will oversee operational training management, ensuring that teams are properly trained in the required processes and standards. The leader will also be responsible for conducting internal and external audits, establishing corrective and preventive action plans to ensure operational excellence.

Location: São Paulo, SP, Brazil

Key Responsibilities:

• SOP Governance: Oversee reviews, ensure the proper development and updating of logistics operational documents, and support teams in process standardization.
• Training Management: Develop and maintain a structured training plan for operational teams, ensuring that the right people are trained in the necessary processes and procedures.
• Audits & Compliance: Conduct internal process audits and support external audits, ensuring adherence to applicable standards and regulations (ISO 9000, SOX, etc.).
• Process Validation: Work closely with operational teams to validate and implement new processes and methodologies, ensuring efficiency and compliance.
• Monitoring & Continuous Improvement: Identify process optimization opportunities, implement improvements, and create performance metrics to track the effectiveness of changes.
• Control & Risk Management: Develop mechanisms to monitor and mitigate operational risks, ensuring compliance with regulations and internal policies.
• Quality & Compliance Interface: Serve as the main point of contact for internal and external audits related to logistics operations.
• Documentation & Reporting: Ensure proper organization and traceability of documents, audit evidence, and training records, providing periodic reports to internal stakeholders.

Qualifications & Requirements:

• Bachelor’s degree in Industrial Engineering, Business Administration, Logistics, Quality Management, or a related field.
• Previous experience in quality management, audits, and operational process standardization.
• Knowledge of quality management systems (ISO 9000, Lean, Six Sigma, SOX, or similar).
• Experience in internal and external audits, action plan development, and non-compliance monitoring.
• Ability to structure and conduct training programs for operational teams.
• Experience with documentation and process governance in logistics operations.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively and influence different stakeholders.
• Fluent English is mandatory.

Preferred Qualifications:

• Fluent Spanish.
• Green Belt or Black Belt certification in Lean Six Sigma.
• Experience with quality management tools (e.g., PDCA, FMEA, 5S, Kaizen, etc.).
• Experience in document management systems and training control.