Onboarding Executive – São Paulo

  • Período Integral
  • São Paulo
  • A Combinar USD / Year

Darwin AI

Titulo da vaga: Onboarding Executive – São Paulo

We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

  • Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch
  • Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey
  • Build and configure AI assistants using internal tools, based on client needs and business logic
  • Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience
  • Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress
  • Deliver the first version of the AI promptly and ensure it meets quality standards before going live
  • Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks
  • Provide initial training and resources to help clients test and understand their AI agent.

Requirements

  • Proven experience in Customer Experience, Onboarding, or Technical Support roles
  • Ability to analyze client needs and translate them into technical configurations
  • Experience creating and managing JSONs, and understanding of structured logic flows
  • Familiarity with automation tools like Zapier is a plus
  • Strong organizational skills, with the ability to manage multiple onboarding projects in parallel
  • Team player who can collaborate across departments and adapt to dynamic environments
  • A strong passion for technology, innovation, and artificial intelligence
  • Excellent verbal and written communication skills, with a proactive, client-first attitude.

Benefits

  • Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
  • OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
  • Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

Cidade: São Paulo

Empresa: Darwin AI

Candidate-se
Por favor, preencha os campos obrigatórios.



Vagas em Destaque
  • Assistente de Suporte ao Usuário – Florianópolis
    Seventh
    Período Integral
    Florianópolis
    Titulo da vaga: Assistente de Suporte ao Usuário – Florianópolis Atuação presencial em Florianópolis - Santo Antônio de Lisboa ** A Seventh é uma empresa de tecnologia, que desenvolve um time de soluç
  • Aprendiz – Rio Branco
    Bureau Veritas Group
    Período Integral
    Rio Branco
    Titulo da vaga: Aprendiz – Rio Branco Temos oportunidades para você que é proativo e tem vontade de aprender! Cidade: Rio Branco Empresa: Bureau Veritas Group
  • CONSULTOR COMERCIAL A SERVIÇO DA OPERADORA CLARO JOINVILLE – Joinville
    RH Ser Consultoria Empresarial
    Período Integral
    Joinville
    Titulo da vaga: CONSULTOR COMERCIAL A SERVIÇO DA OPERADORA CLARO JOINVILLE – Joinville Área: ComercialLocal: Joinville-SCAtribuições: Estamos em busca de um Consultor Comercial dinâmico e proativo para atuar na venda de serviços da operad
  • Aprendiz Operador(a) de Caixa 536671 SÃO CAETANO DO SUL – São Paulo
    GPA
    Período Integral
    São Paulo
    Titulo da vaga: Aprendiz Operador(a) de Caixa 536671 SÃO CAETANO DO SUL – São Paulo Job DescriptionNo GPA, todos(as) são bem-vindos(as). Fazemos questão de respeitar e conviver bem com pessoas diferentes, o que garante uma excele
  • Recepcionista | Banco de Talentos – Petrolina
    Fresenius Medical Care
    Período Integral
    Petrolina
    Titulo da vaga: Recepcionista | Banco de Talentos – Petrolina Já pensou em fazer parte do crescimento da maior provedora de produtos e serviços para pacientes com doença renal em todo o mundo? Todas as nossas ações convergem para um só ob
  • VENDEDOR INTERNO SHOPPING GUARARAPES – Jaboatão dos Guararapes
    Consultoria Buscar Vagas Brasil
    Período Integral
    Jaboatão dos Guararapes
    Titulo da vaga: VENDEDOR INTERNO SHOPPING GUARARAPES – Jaboatão dos Guararapes Área De AtuaçãoVendasLocalizaçãoJaboatão dos Guararapes-PEAtribuiçõesAtribuições de acordo com o cargo.Requisitos Experiência com