Onboarding Executive – São Paulo

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

• Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch
• Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey
• Build and configure AI assistants using internal tools, based on client needs and business logic
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience
• Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress
• Deliver the first version of the AI promptly and ensure it meets quality standards before going live
• Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks
• Provide initial training and resources to help clients test and understand their AI agent.

Requirements

• Proven experience in Customer Experience, Onboarding, or Technical Support roles
• Ability to analyze client needs and translate them into technical configurations
• Experience creating and managing JSONs, and understanding of structured logic flows
• Familiarity with automation tools like Zapier is a plus
• Strong organizational skills, with the ability to manage multiple onboarding projects in parallel
• Team player who can collaborate across departments and adapt to dynamic environments
• A strong passion for technology, innovation, and artificial intelligence
• Excellent verbal and written communication skills, with a proactive, client-first attitude.

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!