Product Management Intern – São Paulo

About the company

We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

About the Team

The Customer Experience & Product team is at the core of improving customer service processes and ensuring a seamless, scalable experience for our users.

As a Product Intern, you will be part of a cross-functional team that works on analyzing data, optimizing service flows, and supporting the implementation of solutions that connect technology and human support. This is a unique opportunity to learn how to scale operations with a customer-first mindset, in collaboration with Product, Engineering, and Support teams.

Key Responsibilities:

Process Monitoring & Improvement

• Support the mapping and analysis of customer service processes, identifying areas for improvement.
• Collaborate with the team to suggest improvements in operational workflows and assist with automation initiatives.
• Help document processes, create manuals, and support the development of best practices.

Cross-Functional Collaboration

• Join meetings with teams such as Product, Engineering, and Customer Support, assisting in the alignment and communication of initiatives.
• Help translate CX needs into clear proposals for technical teams—and vice versa.

Data & Feedback Analysis

• Assist with gathering and organizing operational data and user feedback.
• Help create analysis and presentations with insights on performance and opportunities for optimization.

User-Centric Mindset

• Contribute to identifying user pain points throughout the customer journey and help build hypotheses for improvement.
• Participate in testing and validation of new tools, workflows, or service solutions.

Qualifications & Skills

• Currently enrolled in a Bachelor’s degree in Business, Engineering, Technology, Process Management, or related fields.
• Genuine interest in customer experience, data analysis, continuous improvement, and innovation.
• Strong analytical thinking and a structured approach to solving problems.
• Clear communication skills and eagerness to learn across different teams.
• Strong organizational skills and attention to detail.
• Advanced English is mandatory (spoken and written).
• Basic knowledge of Excel/Google Sheets and data visualization tools is a plus.

We are committed to building inclusive and diverse teams

At 99, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at 99 are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.