Supply Chain Customer Experience Analyst – Santos

As Customer Experience Analyst, you’ll play a vital part in our success, who owns the end-to-end customer experience in compliance with all company procedures.

We Offer:

Please consider this is a proactive application process for future vacancies we’ll have available in this area.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities:

• Manages the end-to-end shipment process in compliance with all company procedures.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Take full responsibility and end-to-end ownership of customer shipments.
• Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
• Keep close collaboration and joint efforts with sales to meet targets thru Ask for More.
• Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
• Engage in constructive issue resolution. This includes dealing with escalations and complaints.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
• Willingness of going the extra mile for the customer.
• Drive digitalization and process improvement.
• Thinking out of the box and with focus on providing solutions.
• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.
• Actively work together with colleagues within and beyond functions and locations.
• Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
• Display accountability for customer satisfaction by owning and managing customer-facing activities.
• To seek additional opportunities in every interaction with our customers to offer them a complete service end to end. Generate sales leads regarding OCEAN or LNS products available on each country.
• Proactively make an onboarding for new customers to make customers feel comfortable with our digital platforms showing the benefits of working with us and identify any improvement area or need.

We are looking for:

As for the skillset and experience, we are looking for:

• 1-2 years of experience in Customer Experience teams working with Logistics, Shipping, Landside Transportation, logistic and services.
• Formation in Business Administration, Economics, International Relations, Foreign Trade, Logistics or related
• Strong teamwork mindset
• Customer Service
• Focus on results
• Proactive
• High communication skills
• Excel Intermediate
• English Advanced

If you’re interested, apply now! We’ll review your application once these vacancies are open.

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

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